New Delhi: Lok Nayak Jai Prakash Narayan Hospital has become the country’s first 2,000-bedded govt hospital to receive the National Quality Assurance Standards (NQAS) certification from Union health ministry, officials informed on Monday.
The certification recognises Delhi govt-run tertiary care hospital’s performance across critical healthcare quality indicators, including patient safety, infection control, clinical services and hospital administration.
Praising the hospital staff, medical director Dr B L Chaudhary described the achievement as a result of “collective dedication, teamwork and commitment” shown by doctors, nurses, faculty members, sanitation workers, security personnel, PWD staff and administrative employees.
According to hospital authorities, LNJP Hospital secured exceptionally high scores in the NQAS assessment. It achieved 99.4% in service provision, 96.1% in patient rights, 97.6% in clinical services, 97% in infection control and 95.6% in quality management. The hospital also scored 99.5% in patient privacy and dignity, while recording a patient satisfaction score of 87.3%.
Among specialised facilities, the pharmacy department scored 95.8%, the ICU 96.7% and the haemodialysis centre 97.9%.
Officials said the certification follows years of systemic reforms and infrastructure strengthening undertaken at the hospital. Measures included implementation of strict infection-control practices, scientific sanitisation systems, biomedical waste management protocols and mandatory infection-prevention training for healthcare workers.
The hospital also introduced digital monitoring and patient feedback systems, transparent grievance redressal mechanisms, improved drug inventory management, uninterrupted electricity and water supply systems, patient-centric administrative reforms and standardised treatment protocols.
Hospital authorities said the NQAS accreditation will also bring financial benefits. Under Ayushman Bharat-Pradhan Mantri Jan Arogya Yojana (AB-PMJAY), NQAS-certified hospitals are eligible for an additional 15% incentive over standard package rates. LNJP Hospital is expected to receive over Rs 2 crore annually as an additional financial incentive.
Officials said the certification reinforces public trust in govt healthcare institutions and demonstrates that high-quality, patient-centric healthcare delivery is achievable within India’s public health system.
